These terms form an agreement between you (“you”, the customer) and MailCRO (“MailCRO”, “we”, “us”) for the use of our email hosting, dedicated server and related services (the “Services”). By ordering or using the Services you agree to these terms, our Acceptable Use Policy and our Privacy Policy.
1. The Services
We provide hosted email for domains you control, including mailboxes, webmail, calendars, contacts, filtering and related tools, as described on our pricing page at the time of your order. Dedicated and Enterprise services are delivered as described in your written proposal or order, which forms part of these terms.
We may improve or change features over time. We will not materially reduce the core functionality of a plan you pay for during a paid billing period.
2. Your account
- You must provide accurate contact and billing information and keep it up to date.
- You are responsible for all activity under your account, including mailboxes you create for others, and for keeping passwords secure. We strongly recommend two-factor sign-in.
- You must have the right to use any domain you connect to the Services.
- Tell us promptly at security@mailcro.com if you suspect unauthorised access.
3. Plans, billing and renewals
- Plans are billed in advance for the billing cycle you choose and renew automatically until cancelled.
- Prices are shown in US dollars or Pakistani rupees and exclude applicable taxes unless stated otherwise.
- Upgrades apply immediately and may be charged pro rata. Downgrades apply from the next billing date, provided your usage fits the new plan.
- If payment fails, we will notify you. Services may be suspended if an invoice remains unpaid 14 days after its due date, and terminated if it remains unpaid 30 days after its due date.
- We will give you at least 30 days’ notice of any price change, which takes effect from your next renewal.
4. Cancellation and refunds
You may cancel at any time by contacting us. Cancellation takes effect at the end of your current paid period, and there is no long-term contract. Fees already paid are non-refundable except where required by law or where service credits apply under our Service Level Agreement.
5. Your data
You own the content of your mailboxes. We process it only to provide the Services, as described in our Privacy Policy. You can export your mail at any time over IMAP. After cancellation or termination, we will keep your mailbox data for up to 30 days so that you can retrieve it, then delete it permanently, unless the law requires otherwise. You are responsible for keeping your own copies of important data.
6. Acceptable use
You must use the Services in line with our Acceptable Use Policy. In particular, you must not send spam or unsolicited bulk email, distribute malware or use the Services for unlawful purposes. We may suspend accounts that put the platform, our IP reputation or other customers at risk, and will tell you why as soon as reasonably possible.
7. Availability and support
We aim for 99.9% monthly availability on all plans. A contractual uptime commitment with service credits applies to Enterprise and dedicated customers as set out in our Service Level Agreement. Planned maintenance is scheduled to minimise disruption and announced in advance where practical. Support is provided by email; response targets depend on your plan.
8. Limitation of liability
The Services are provided with reasonable skill and care. To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits, lost revenue or lost data, and our total liability in any 12-month period is limited to the fees you paid us for the affected Services during that period. Nothing in these terms limits liability that cannot be limited by law.
9. Termination by us
We may terminate the Services with 30 days’ notice, or immediately for a serious breach of these terms or the Acceptable Use Policy. If we terminate without cause, we will refund any prepaid fees for the unused period.
10. Changes to these terms
We may update these terms from time to time. For material changes we will notify you by email at least 30 days in advance. Continued use of the Services after the changes take effect means you accept them.
11. Contact
Questions about these terms? Email hello@mailcro.com.