Everything you need to know
Find answers to common questions about our email validation service, integrations, and support policies.
Validation Accuracy
Our email validation achieves 99.9% accuracy through a multi-step verification process that includes syntax checking, domain validation, MX record verification, and mailbox existence testing. We continuously update our algorithms to maintain high accuracy rates.
We identify invalid syntax, non-existent domains, inactive mailboxes, role-based emails (like info@, admin@), disposable email addresses, spam traps, and high-risk addresses that could harm your sender reputation.
Yes, we support international domain names (IDN) and can validate email addresses in multiple languages and character sets, including Unicode domains and local-part variations.
Integrations
We integrate with 50+ platforms including SendGrid, Mailchimp, Klaviyo, Postmark, HubSpot, Salesforce, ActiveCampaign, ConvertKit, Constant Contact, and many more. Custom integrations are available for enterprise customers.
Most integrations can be set up in minutes using our pre-built connectors. Simply authenticate your account, configure your validation preferences, and we'll automatically validate new contacts as they're added to your system.
Yes, we offer custom API integrations and can work with your development team to integrate with proprietary systems. Our REST API supports real-time validation and bulk processing.
Rate Limits & Performance
Our standard API allows 1,000 requests per minute. Enterprise customers can request higher limits up to 10,000 requests per minute. Bulk processing has separate limits designed for large list validation.
Real-time validation typically completes in under 500ms. Bulk validation processes up to 100,000 emails per hour, depending on the complexity of the validation checks required.
Yes, we operate validation servers in multiple regions including US-East, US-West, and EU-West to ensure low latency and high availability for customers worldwide.
Support & SLAs
We offer email support for all customers with 24-hour response times. Enterprise customers receive priority support with 1-hour response times, dedicated account managers, and phone support.
Yes, enterprise customers receive SLAs guaranteeing 99.9% uptime, maximum response times for support requests, and data processing commitments. Custom SLAs are available for specific requirements.
We maintain 99.9% uptime with automatic failover systems. In the rare event of an outage, enterprise customers receive service credits as outlined in their SLA agreements.
Data & Privacy
By default, we store validation results for 30 days to improve performance for repeat validations. Enterprise customers can configure custom retention periods from 1 day to 1 year, or request immediate deletion.
Yes, you can request deletion of your data at any time through our dashboard or by contacting support. We comply with GDPR and CCPA data deletion requirements and will permanently remove your data within 30 days.
Absolutely. All data is encrypted in transit and at rest, we maintain SOC 2 compliance, and our infrastructure is hosted in secure, certified data centers. We never share or sell your email data.
Still have questions?
Our team is here to help. Get in touch and we'll answer any questions you have.